Terrible Follow up ! Terrible Customer Service !!!1
TOPSHELF2008
Newbie

Most horrible experience i have had since being a loyal customer for 16+ years with Verizon Mobile!

Been trying to resolve an issue since December and can't find anyone who is knowledgeable enough to help!

Can't get a call back and no one cares about customers any longer! 

It has become apparent that Verizon views me as a necessary evil; they don't want me but need me! 

So sad!  

 

 

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Re: Terrible Follow up ! Terrible Customer Service !!!1
vzw_customer_support
Customer Service Rep

Hello! Let me know about your existing situation, I'll be happy to assist, we will be checking what exactly is going on with it. Send me a private note in order to give you more personalized assistance. 

 

>Eduardo

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Re: Terrible Follow up ! Terrible Customer Service !!!1
TOPSHELF2008
Newbie

Please call me if u really want to help

 

There should be plenty of notes in my account with the many customer service representatives who all have broken their promises! Terrible 

 

 

 

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Re: Terrible Follow up ! Terrible Customer Service !!!1
vzw_customer_support
Customer Service Rep

We are so sorry to hear about this experience, and would love to help in any way we can. If you'd like to DM us we can go over any concerns, or questions you may have! We hope you have a great day! We are here 24/7, if you need us.

*Tiffany

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