The worse service ever

It should be no surprise. Just see the title of every topic on this first page.

I entered the online chat on June 18 2018 to cancel my fios service. I was told I could only do that over the phone and the support # was already closed for the day. If they can verify you online for an order you shouldnt have to call to cancel.

I called first thing the next morning at 8am on 6/19/18. The lady I spoke too said she would back date the day to 6/18/18 since that was the first day of the billing cycle, there would be no further charges and no equipment would need to be returned. She said the internet would be disconnected in the next few minutes. She said she would check in the next few days to make sure there is no further bill for me.

On 6/20/18 the internet had still not been cut off so I had to call back again. I finally got it turned off as it was off after only a few minutues like it should have been the day before.

I am still getting a bill for this month.

I recorded the calls I made on 6/19/18 and 6/20/18. 

I dont care what the policy is on proration. You cannot charge me for service you are not providing. That is against the law. 

I would like this resolved ASAP. I have had service with verizon for 7 years but its things like this why I woulf never recommend or dream of having anything to do with verizon ever again.

1 Reply
Moderator Emeritus

Hi Matrix563,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.