They won't change my last name

[shannonr340]

I got married in Oct & in Nov I called Verizon Fios to change my last name. The lady said she did change it & my married name will show up after 2 billing cycles. I just saw my Feb bill for this month it still have my old last name, not my married name. I chat with support and they said I have to call but I did and the lady did nothing!!!!!!!!!!! 

[Cang_Household]

If you need to change your account name because your name is legally changed, you do need to contact a representative through phone at 1-800-VERIZON (18008374966).

For more information, please visit https://www.verizon.com/support/residential/account/manage-account/faqs#:~:text=If%20you%20need%20to...