This is why some people complain about customer service

Dear {edited for privacy}

Thank you for choosing Verizon. I have received your email dated
7/27/11 regarding if the cable should be buried. My name is Flo, and I
will be happy to assist you.

Unfortunately, I am unable to assist you with this issue through email.

Our FiOS Technical Support Team is best equipped to resolve this issue.
For your convenience, our technical support representatives are
available to assist you by phone 24 hours a day, 7 days a week. Please
call (800) VERIZON or (800) 837-4966 for FiOS related support.

The department to which we have referred you will be able to assist you.
If you have any additional questions, please let us know. We look
forward to serving you.

Thank you for using Verizon. We appreciate your business.

Verizon eCenter

1 Reply
Specialist - Level 1

I've had your post copied to an employee monitored board, where a Verizon representative can assist you.  You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.