Those Who Serve Discount
astronomy1
Enthusiast - Level 2

Has anyone used the "Those Who Serve Discount" successfully for their Fios home internet, TV, and phone service?  Every time I try and get to the last page where it shows the monthly total price for my current services (I don't make any changes to the services), it's A LOT higher with the discount.   As a result, I have not used the discount with my Fios service. 

Why would Verizon offer this type of "discount" that actually increases the monthly price instead of lowering it?

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Re: Those Who Serve Discount
LawrenceC
Moderator Emeritus

Hi astronomy1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Re: Those Who Serve Discount
astronomy1
Enthusiast - Level 2

As of 8:15 am EDT on April 5, there's no message in my inbox regarding this issue.  I will keep checking.

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