“Those who serve” Discount

I’m trying to apply my healthcare discount on my Internet Gigabit order from this morning. When I follow the link to verify eligibility, I make it to the sign in area only to be sent to a window that states “Please contact the Verizon local business office. We’re sorry we’re unable to continue your order at this time”. 

I’ve spoke to multiple customer service representatives and not a single one could help. Does anyone know how to resolve this?

Re: “Those who serve” Discount

Hi Rattty,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.