Trade-in and customer service
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During the holiday season the airwaves were inundated with a Verizon offer to accept "any phone in any condition" as a trade-in for the Apple I-phone 16. We fell for the offer and were assured we could trade in our two working Android phones. When all the paperwork was signed and sealed it turns out we are only receiving the trade-in credit for one of the phones. My monthly bill is $35 more than I was originally promised. When I contacted Verizon customer service I was told the error would be corrected and the second phone trade-in credit would be applied. Well, it has been two months and I am still not receiving the promised bill adjustment. Be careful when accepting Verizon marketing ploys. You just can't trust them. By the way, it is nearly impossible to reach a live customer service representative.
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Hello there, we sincerely apologize for any billing errors that have occured. The typical turn around time for promotion corrections can be 1-2 bill cycles, but I'm more than happy to further investigate and ensure that all promised credits are applied. I'll be sending you a Private Note to get started.
-Christy
Moderator: It looks like we were able to assist you through private message.
Here's how to contact us for more personalized assistance. Choose Contact Us and then complete the following:
- Choose Mobile, Home or +play.
- Select Billing and payments.
- Select Billing Questions.
- Select your preferred contact method.
Keep in mind: Personalized suggestions and Chat with us are the quickest options.
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I tried to access the link in the private message, but it must have timed out. Can we try again?
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