Trade-in credit complaint - Called 8 times
O1820839
Enthusiast - Level 1

Over 8 months ago I updated my device and traded in my old device. I have a tracking number that states my device was received by Verizon. Regardless, I have been getting billed for the device. I have called 8 times and every time I was promised the problem would be resolved or someone would call me back. 8 months later, the problem is not resolved and Verizon owes me hundreds of dollars. 

How can I find issue a formal complaint with Verizon? 

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Re: Trade-in credit complaint - Called 8 times
vzw_customer_support
Customer Service Rep

 

Thank you for reaching out to us, my name is Adriana, and I am your customer service expert, ready to help!
It will be my pleasure to assist you today, please feel free to send us a PM if you have any questions or concerns you need assistance with.

 

 

>Adriana

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