Trade in credit issue
Zzzy
Enthusiast - Level 1

Hello , I traded in my phone on October 23-24 & I was told I would receive $830 in trade in credits over 36 months. I looked at my bill and the credit is only about $19.40 per month which adds up to about $700. What happened to the $130? Has anyone dealt with this before? 
plus the credit still hasn’t been applied for the second phone I traded in the same day 

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3 Replies
vzw_customer_support
Customer Service Rep

Hello, Zzzy. Help is here as we can review the promotion in question as we want you to get the best deal you can. May I ask, what is the make/model of the device you traded-in? 

-Natasha

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Zzzy
Enthusiast - Level 1

I traded in an iPhone 12 mini and an iPhone 12 Pro Max 

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vzw_customer_support
Customer Service Rep

Thank you. We want to send you a Private Message so we can gather more details. 

~Jesse

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