Trade in credit never posted. Verizon basically stole my phone
Jac00bn
Newbie

I traded in a samsung note 9 for an iPhone 13 mini which was supposed to be completely covered. Now six months later theres no record of the trade in and I am still paying for it and every customer support representative transfers me to a robot that sends me a link that tells me theres no record of the trade in when I type my email in.

0 Likes
Re: Trade in credit never posted. Verizon basically stole my phone
vzw_customer_support
Customer Service Rep

Jac00bn. This saddens us to hear. We'd love to work with you, and address your concerns. Please send us a Private Message at your convenience.  

>Alejandro

0 Likes