Trade-in credit stopped after 2 months
vga2801
Enthusiast - Level 1

I traded in a device, associated with one of the lines, for which I am supposed to be getting a credit of $22.22 every month for 36 months. I received the credit for 2 months, and then the credit has stopped posting. The last statement credit was for the period Mar 12 - Apr 11. Could you please explain why I have stopped receiving the credit? The device that was traded-in had been paid off.

This seems to be a recurring issue with Verizon -- too many ? ๐Ÿค”

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vzw_customer_support
Customer Service Rep

Device trade-in incentives are a great way to help with the purchase of a new phone, and we don't want you to miss out on any promotions. We're going to send you a Private Note so we can  help you.

~Jesse

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