Trade-in missing
jennav96
Newbie

I was told to ship my trade-in through staples. Brought the box that VERIZON gave me, Staples scanned the address on the box. That was that. Fast forward a month later, Verizon is telling me I owe them the remainder of my old phone ($266). Now my bill is way over $400. How is it my fault the phone is missing? I will not be paying this $266. Staples cant give me a definite tracking number. And verizon reps cant find it. Again HOW IS THAT MY FAULT!! The address on the box was that of the Verizon i bought the phone from. So shouldn't it have been delivered to that location? This is insane, someone please help.

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