Hey,
My trade in offer didn't apply yet. I get enrolled in a family plan back in October 2021. I traded in my Iphone X to upgrade on Iphone 13 pro. I went to the store in-person for the details and enrollment, the store location was Verizon at 503 N State College Blvd, Suite C, Fullerton, CA, United states 92831. Also known as Victra Connecting Technology. The sales person was "Moaavia B".
I went to the store regarding the issue several times and now even the sales person doesn't work their. I spoke to the customer care more than 30-40 times but everytime they were like I have to visit the store. I request Verizon to kindly look into the matter and do the needful. Since I get enroll in the plan I am paying full amount of Iphone 13 pro every month. Verizon promised a flat $800 trade-in off but I end up paying the full amount plus I lost my Iphone X as well.
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