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I returned a trade in device to the Whiteland, IN site as directed. My tracking showed that it was received, but I am getting charged for Verizon not getting my trade in. I have spoken to customer service twice. The first call, the lady had no clue what I was talking about. The second time I got a charge, the guy was very helpful and told me that I would not be charged any further. I now have the trade-in charge on my bill and I can no longer track the device because it has been longer than 120 days. If the device was received at the facility that seems to be Verizon‘s problem not mine! Why am I being charged for this and why do I have to spend hours on the phone trying to get someone to take care of my problem. Has anyone successfully resolved this situation? It appears to be a frequent occurrence and for the life of me, why hasn’t Verizon fixed it?
We definitely want to clarify this situation. We sent a Private Message to assist you.
~Geo
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