It sucks!!!! Customer Service Sucks! !!!! Waiting for many months for 2 payments to transfer since May/June....I've called several times to ask that 2 payments I made to a previously closed account that I had with Verizon be transferred to my new account $400 total. I wish they had ATT Uverse here. I like their service better and definiately they help resolve issues. I have gotten nothing but the run-around. Dropped calls and dropped issues. Who's helping the customers resolve real problems. It seems the transfer request was never processed; notes gone, etc. etc.
2nd time calling today; and trust me I dread calling.
Where do I turn????? Now I'm told to call another number. And put in the request again or I suggested maybe I'll ask for a refund. You can tell that the reps that answer the phone don't really care and it seems like they are used to this! I am seriously considering cancelling my service!!!!!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
We have not heard from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.