My movie package discount ended and I called Veriozn to remove it. This is how my ervices looked like:
The call went to India and some guy I could hardly understand said - I will set you up with a special package and you will also get a $400.00 Visa card. I asked him if he is sure of it and he assured me that was the case. He put me tru a recording and supposedly I got a new deal with $400.00 Visa card coming soon.
I called Veriozn back to double check this deal - because based on what I could read - the $400.00 Visa card is for new accounts only. I was right and the Indian Customer service guy had LIED.
I asked to cancel this whole thing I went through with the Inidan call center and be put back to what I already have ( 10 months remaining).
They did that but the new contract remined in place:
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
No one has contacted me in 8 days. Its really easy to tell everyone here "Sorry An agent will ... "
It even could be automated. However no action has been taken by your team.