Tried multiple times to cancel FIOS to no avail!!!
Enthusiast - Level 1

I had been a loyal fios customer for 4 years but I was getting frustrated by the amount we where paying month after month.  I called customer service to see what they could do to reduce the bill but after all was said and one $5 will not keep me around.  I switched to another provider in February and I called to have my services cancelled, minus our email address, as we are keeping this via Verizon YOurDomain, which I placed prior to requesting our service be cancelled.  A week went by and still the service wasn't cancelled.  I called and I was assured that it would be cancelled, etc.  We another 2 weeks went by and still wasn't cancelled.  I called again on 3/8/14 and I was told that for some reason it wasn't cancelled and it would be asap.  Well, guess what??  Still not cancelled.  I called again on 3/12/14 and the c.s. rep stated for some reason it was never cancelled.  She told me that they would cancel the service and we would still retain our email address.  Still NOT cancelled.  I am getting tired of calling and talking to people that tell me one thing and nothing happens!!

1 Reply
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