I had recently (3-19-17) did a new 2 year agreement I had extreme tv with showtime I added hbo and went from 50 to 100 mbs. My price was $79.99 triple play price and after adding for 2 set boxes etc it cost $125.54. Well I decided why not get ultimate tv package how much more could it cost. Well after not having all of my previous info except the price of $125.54 I was told that was the price before taxes and etc. I beleived her and got the ultimate package.To my chagrin the the price was $160.72 (3-26-17). After seeing that price I wanted to go back to my previous order no ultimate tv. I spoke with Alex 3-27-17 I was told the previous package I had was grandfathered and he couldn't give that pricing anymore. He said new price was $154.93, but he would try to get me a $30 credit each month for 2 years. He would get back with me by 03-31-17. No one called so I spoke with another rep and they told me the credit was not approved. I had grandfathered service and it could not be put back into the system. I now have ultimate tv as of 03-31-17, but now they are charging me $170.72 $10 more than their price 5 days ago. I get the impression that they want me to go to Spectrum. Is there anyone I can talk with (management) that can help before I think about cancelling service.
Hi frenchie417,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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