I had recently (3-19-17) did a new 2 year agreement I had extreme tv with showtime I added hbo and went from 50 to 100 mbs. My price was $79.99 triple play price and after adding for 2 set boxes etc it cost $125.54. Well I decided why not get ultimate tv package how much more could it cost. Well after not having all of my previous info except the price of $125.54 I was told that was the price before taxes and etc. I beleived her and got the ultimate package.To my chagrin the the price was $160.72 (3-26-17). After seeing that price I wanted to go back to my previous order no ultimate tv. I spoke with Alex 3-27-17 I was told the previous package I had was grandfathered and he couldn't give that pricing anymore. He said new price was $154.93, but he would try to get me a $30 credit each month for 2 years. He would get back with me by 03-31-17. No one called so I spoke with another rep and they told me the credit was not approved. I had grandfathered service and it could not be put back into the system. I now have ultimate tv as of 03-31-17, but now they are charging me $170.72 $10 more than their price 5 days ago. I get the impression that they want me to go to Spectrum. Is there anyone I can talk with (management) that can help before I think about cancelling service.
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