Trouble Reedeeming $50 Visa Prepaid Card Expiring 8/3

Hi Verizon Community!

I have been trying to redeem the $50 Visa Prepaid card for a few weeks now.  thought the broken links were a bug a first and decided to wait a few days; however, the links are still not working. What other channels can I utilize to help get this resolved?

Grateful to anyone who can help me with this!

Re: Trouble Reedeeming $50 Visa Prepaid Card Expiring 8/3
Moderator Emeritus

Hi rchl057,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.