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Trouble redeeming gift card.

I am trying to redeem my Visa gift card but I get an error when trying to do so:

HTTP Status 500 - Filter execution threw an exception


type Exception report

message Filter execution threw an exception

description The server encountered an internal error that prevented it from fulfilling this request.


 Can someone help with this? Thanks.


Re: Trouble redeeming gift card.
Community Manager
Community Manager

Hi sadheartofmine,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.