Trouble with paying

I have been trying to pay my bill for weeks now.  Every time I navigate to the website it says my information doesn’t match their records, but I know that I’m registered because my bill comes to my email.  Now my bill has increased by $85, and I can even do the one time payment option.  I need assistance ASAP.  This last email says I have to pay within 48hrs. 

Re: Trouble with paying

Hi Ccdrew8486,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.