Trying to find out about Double Play and 75/75 internet

I called Verizon to see how much the Double Play would be. I already had the Triple Play with a $30 credit for 89.99. She said she could get me 75/75 internet and TV for 89.99. I get the estimated bill a minute later and she cancelled my HBO and the bill was 104.99. I called back and they put me back to 25/25 internet and put HBO back on. Rep told me I could keep the 89.99 for two years. Another estimated bill-this time it was 114.99/month. Called back and got "supervisor." She said they need to train their reps better and that the rep had no business telling me I would get that deal. I still have no HBO because they are sending a box (that I already have) with the HBO connected to that box. I told them they sure turned it off fast enought can't they just turn it back on again?! And aren't these conversations taped to show that the customer rep offered me a deal that I accepted only to have it rescinded? They have no clue what they are doing at Verizon. Makes me want to go back to Comcast (who I didn't like but, quite possibly, had better customor service). HORRIBLE CUSTOMER SERVICE!!!

Re: Trying to find out about Double Play and 75/75 internet
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.