Trying to get Fios but unable to proceed with new order because of Account Verification Center


I've been trying to get Verizon FiOS for two days. First day, I was frequently having dropped calls, getting held up by Customer Service reps for giving my difference deals each time I called, and getting stuck at the Account Verification Center. I'm currently unable to proceed with my new order of Verizon because there is a hold. I'm 100% sure that the hold is for fraud as that's what one ofthe Reps toldme which I find ridiculous as my parents (who are moving out) were Verizon customers since 6 years ago. I know that the former owner of the house had issues with paying bills with Verizon. However, the owner has changed! My parents paid Verizon bills for 6 whole years on time and for some reason, there is a hold on the account.

On top of that, my parent's services were terminated earlier than the billing cycle. If I had known there would be an issue, I would not have cancel's my parent's services this early before I started my own services.

It blows my mind that my parents have been owners of the house and paid bills on time for 6 years that when I want to start a new service, I got put on hold for fraud.

This is really poor customer service and a great way to lose a customer as I'm considering another provider now. To all customers, I would rethink getting Verizon services if the place you are living has had any history of not paying bills on time with Verizon. Verizon seems to keep this history forever and will make setting up services even more complicated than needed and waste your time as a customer. 

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Re: Trying to get Fios but unable to proceed with new order because of Account Verification Center
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.