I've been trying to get the offer that I was promised at the store since May 28th 2023. I've been a customer for 20 plus years you think they would treat me a little better than they have. I have a print out from the store saying bill should have been $119. When I called to activate the home internet the girl told me my bill would be $70. I know $70 for 2 lines and home internet not possible. I went over the charges with her several times and she assured me the bill would be $70. I was told I would receive a call back never did. I called back myself spoke with another representative that assured me my bill would be $70. After waiting for the bill to generate and it not being $70 I called back talk to another representative who saw my bill should have been a $119 With 2 lines home internet and after the loyalty discounts. Again promised another call back and got an email this time still no call back and no response. Almost 4 months now of calling weekly, several pictures of what my bill was promised to be each time them change, I'm now being charging $200 a month. Plus non of tge off shore reps can see my previous calls. The right hand doesn't seem to know what the left is doing. I just want what I have been promised
Before anything, thanks for your 20+ years of loyalty to the company, we truly appreciate your business. Verizon is here to help with your billing/plan concerns.
For more info on our Home Internet, click on this link: https://www.verizon.com/home/internet/.
We sent you a Private Note, please review at your earliest convenience.
~Gilbert
You can call me anytime. You should know my number. Of course this isn't resolved. Over 20 phone calls and 4 months with no help.
Did this ever get remedied? I am new to Verizon and I was told I would received discounts that I am now told are not possible.
We don't want you to miss out on any discounts you qualify for. Could you provide us with additional details of the discount you are applying for?
~Freddy
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