I've just spent over an hour trying to pay my bill. It's not past due. I just want to pay it. I've had a fraudulent charge against my debit card and had it locked and cancelled. I've tried unsuccessfully to deal with changing to the new card. This should be a simple thing to do, but it doesn't work! Everything I do just cycles around to the old card, and an infuriating Verizon nag splash to sign up for a Verizon credit card. I'm sure Verizon paid someone a lot to set up their web site. You should ask for your money back. It's easier for me to get in my truck and drive to a Verizon office and give them the money for my bill. I've even persisted to the point of writing this to complain. Your human customer service representative (not the robot that can't understand the problem) just sends me back to a web site. He is also nearly unintelligible, speaking so fast it seems he is trying to get bad tasting words out of his mouth. I was trying to get ahead of an issue with my defunct debit card by paying the bill before a problem came up. Shame on me for trying to give money to Verizon! Getting in my truck and going for a ride now. Thanks for wasting my time.
We always try to make our customer's experiences a positive and simple one. We can assist with removing the old card but in terms of adding a new one, we do not have that access. That may be the reason my peer was directing you back to the website. We do have an express pay link that may help you bypass some issues and get the payment completed. https://www.verizon.com/expresspay/#/auth
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