So I proactively called Verizon to setup a payment arrangement. My bill is due on 11/18. I tried online and it offered me the latest date of 12/6 and a note that said to call in if this did not meet my needs. I called in and the automated system gave me the same date so I asked for a rep. The rep I got told me the best she could do is 11/30. I said the online system offered me 12/6 and I need 12/13. She said well the automated system was wrong and this was all they could do. I asked who I could talk to about changing this and she said I could talk to a manager but they couldn't really do anything and would need to call me back tomorrow since they are not available. This is awful. The support is bad and I can't believe that needing an extra week to pay it in full is not an option. The total bill is only 218. I might have to switch back to Comcast if they can't help here its very disappointing.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
