I ordered a new phone and new line several weeks ago, UPS lost the package. After several attempts at trying to get my phone, they told me to report it as lost to Verizon.
I was told by Verizon it would be easiest to cancel the order entirely and start another order with a new phone + line. I agreed and have since received the second phone. Now the first line is still activated and the payment plan for the first phone is on my bill. I have spoken with over 10 representatives at various departments requesting the phone be removed from my plan, and the first line canceled. They keep telling me the same thing, that they will be taken care of and to give it time. How long is enough time? It's coming up to a month and my new bill is ridiculous.
I feel like there's absolutely nothing they are trying to do to help me, everyone promises to resolve it but nothing is happening. I've been with Verizon 15 years and have never been this frustrated.
MorganJH, we don't want you to be billed for an order you never got. Please look for a Private Message so we can better help.
~Jesse
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