Unable to Redeem $50 Visa Gift Card

[kevinnguyen5874]

When I log into my account online, I am presented with my account Home Page where two separate promo tiles are prominently displayed telling me my $50 Visa Gift Card are Now Available along with very large "Redeem Now" action buttons.

"Redeem Now" buttons does not actually do anything -- clicking it causes the page to quickly jump through a few other pages (fast enough to be unreadable) finally returning back to my original Home Page in the exact state it appeared prior to "Redeem[ing] Now."  I have tried multiple times on different days to no avail. 

[kevinnguyen5874]

"Redeem Now" buttons does not actually do anything -- clicking it causes the page to quickly jump through a few other pages (fast enough to be unreadable) finally returning back to my original Home Page in the exact state it appeared prior to "Redeem[ing] Now."  I have tried multiple times on different days to no avail. 

[kh-gary]

Hi kevinnguyen5874,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.