Unable to access Add/Upgrade My Services page through My Verizon

[fatkimk]

I am having the problem trying to access Add/Upgrade My Services page through My Verizon.  I keep seeing the message "We

are experiencing a temporary problem and can't continue your order at this time. Please try again later"

Thank you

[LawrenceC]

Hi fatkimk,

Sorry you are having difficulty upgrading your services online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[fatkimk]

still waitting for reply or email ..thanks

[LawrenceC]

Hi fatkimk,

Please allow two days for a response.

[fatkimk]

um...sorry ...still no response or reply ..thank you

[LawrenceC]

Hi fatkimk,

I am following up on this for you. 

[fatkimk]

i am still waitting for reply / response ..been 2 weeks ..thank you

[LawrenceC]

Hi fatkimk,

Sorry that you are still awaiting a response on this.  Thanks for letting us know.  We are again looking into this for you and appreciate your patience.

[fatkimk]

already 2 months .. still the same . Hope someone really can help me out. thanks

[LawrenceC]

Hi fatkimk,

Did anyone ever reach out to you about your issue?  There recent reports of a similar situation, so it may be a general problem with the website right now.

http://forums.verizon.com/t5/FiOS-Internet/We-are-unable-to-process-your-request-at-this-time/td-p/7...

[TP110]

I have been unable to login to my account for well over a week.  Spent many hours on the phone and no one can help,  A trouble ticket is open but no updates or responses.  They first thought it was my browser but after all configuration changes failed to help,  I gave them my userID and Password to log in and low and behold they couldn't.

Awful service