Unable to access Fios billing information as sub-account

kredford67
Newbie

We recently installed Fios Home Internet  at our home.  The account is in my domestic partner's name, but she added me as a sub-account user.  However, when I login in to My Verizon, it says there are no services associated with my user ID, but I can't add any because I'm not the account owner.  Is there something more I need to do to activate my sub-account access?  Or am I trying to use the sub-account incorrectly and it's only meant for viewing content, not seeing billing information?

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kh_jenn
Moderator
Moderator

Hi kredford67, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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