Unable to make payment

[DoctorWW]

I’ve had this issue several times throughout the past couple years. It seems like an issue that Verizon has  developed resolution to. Today I tried to make a payment on the My Verizon app for my phone bill. I received a rejection message “We are sorry we are unable to process the request through the system at this time.” or something along those lines either way, I deleted my card information and tried it again and the was the same. I then tried to make a payment over the phone. Yet, again the same issue arose, They were unable to process the request. I attempted  calling a Customer service line and they tried to get me to purchase a device (not a phone). The person (Jessica) I was speaking with would not even let me finish what I was saying or explain my situation so that they could properly assist me or direct me to the proper department, They continued to speak over me the whole time and I couldn’t even get a word in. I understand that there is a high call volume and this is a large business provides services to make money. I am sick and tired of being hit with late fees because of an issue that cannot seem to be fixed. I have the money to pay my phone bill. Like always I’m trying to pay the bill on time to avoid late charges/fees. This has been an ongoing issue for me and at this point I am considering switching service providers.

[SynthpopAddict · Accepted solution]

If dialing #PMT doesn't work, have you tried the one-time payment site which doesn't require logging into My Verizon?

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

[SynthpopAddict · Accepted solution]

If dialing #PMT doesn't work, have you tried the one-time payment site which doesn't require logging into My Verizon?

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

[vzw_customer_support · Accepted solution]

We are truly sorry about your recent experience. We take pride in providing top quality service. We want to be your GPS and guide you in the right direction.

Verizon offers several payment options, check the out through this link: https://www.verizon.com/support/pay-bill-faqs/.

Let us know if this helped.

~Gilbert