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Unable to redeem $100 visa prepaid card

Was able to redeem the $200 google/nest credit. Cannot redeem the prepaid card. Any help would be greatly appreciated. Seems to be a common problem. 

Re: Unable to redeem $100 visa prepaid card
Community Manager
Community Manager

Hi VerizonUser915,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.