Unable to redeem $150 VIsa Prepaid Card

I've been trying for months to redeem this card. I received the $200 Google products with no problem. 

I registered the card a long time ago. It said to allow 8 weeks for processing. I went the other day to check the status and its currently "On Hold" due to a past due balance. HOWEVER, we are on Auto-Pay and don't carry a past due balance. Our bill is paid in full every month. It's been at least two weeks that the status has been on hold. 

Please escalate this to someone that can correct the problem. 

Re: Unable to redeem $150 VIsa Prepaid Card

Hi DC_Dude,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.