Unable to redeem $50 Verizon Gift Card
CJ180
Newbie

Hi, I was trying to redeem the $50 gift card in my Home Offers but every time I open it, I get:

“{"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}.”

Clearing cache, using different browsers, or going to incognito doesn't seem to fix it. Any solutions? Thanks.

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Re: Unable to redeem $50 Verizon Gift Card
LawrenceC
Moderator Emeritus

Hi CJ180,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox at the top right corner of this page and then clicking the envelope icon . Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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