Unable to redeem $50 Xbox e-gift card

[Mwiech]

I signed up for and currently have Fios and when I try to redeem the $50 xbox e-gift card, it always gives me this error:

{"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}

Any help would be appreciated!

[LawrenceC]

Hi Mwiech,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.