Unable to redeem Fios gift cards

Like many others on this thread I can’t redeem my gift cards as a reward for signing up for Fios. I even chatted with an online agent who said “you’ll just have to wait.” What a ridiculous response. Has anyone else had any luck redeeming theirs?

Re: Unable to redeem Fios gift cards
Moderator Emeritus

Hi Chr120,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.