Unable to redeem Verizon Gift Card

I signed up for Fios and with my subscription I received a $100 gift card. My account says the gift card is ready to be redeemed but when I click the link nothing happens. I chatted support and they asked me to try on different devices/app and nothing worked. Finally they gave me a number to call and all it does is put me on hold for 20mins or more (tried several times during the day) and I just don't believe anyone is ever going to pick up. It looks like a lot of other people have experienced the same thing. Can someone from Verizon please help me? Thanks. 

Re: Unable to redeem Verizon Gift Card
Moderator Emeritus

Hi smcnbb,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.