Unable to redeem Verizon git card
drewgil
Enthusiast - Level 1

When attempting to redeem a $200 verizon gift card listed in my home offers page, I either receive an error page that simply says 

{"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}

or a page that says

Sorry. We could not find a matching record for the account information provided.

Unfortunately, verizon chat troubleshooting was unable to fix the issue.  How can I resolve the problem?

Re: Unable to redeem Verizon git card
LawrenceC
Moderator Emeritus

Hi drewgil,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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