Unable to redeem Xbox gift card

Hi I am getting an error while redeem my gift card. An error message pop up once however I no longer see the title to redeem it .I have tried more than a week using different browsers and spend hours on call with customer support and no use. It would be great if someone assist before it get expires

Re: Unable to redeem Xbox gift card
Moderator Emeritus

Hi Kordi3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.