Unable to redeem verizon gift card

I am unable to redeem a pair of $100 Verizon Gift Card for signing up for Fios. I got the email saying I was now eligible to redeem it, followed the instructions and logged-in to my account, but there is no reward anywhere. Funnily, it was there a few days ago, but as soon as I was eligible, it is gone.

Re: Unable to redeem verizon gift card
Moderator Emeritus

Hi rjsgm,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.