Unable to remove HBO from account, been through 10+ reps now and 5 months
Sashman13
Newbie

So, I'm unable to remove HBO from my account and any agent I've talked with is unable to remove it as well.   There apparently isn't any more 'escalation paths' I can take and I've burned quite a few hours over it.  At this point it's more principal than money as I could have paid for the thing twice over with how much time I've spent on this.  It's well documented on my account notes what the problem is, and yet it still persists.  My last Conversation.

As a technologist and small business owner myself it's insane that this is an issue and that there is no escalations for it.   It makes me wonder how many people Verizon is milking because it can't remove services that by the agent's own admission should be able to be removed.

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Re: Unable to remove HBO from account, been through 10+ reps now and 5 months
kh-gary
Moderator Emeritus

Hi Sashman13,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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