Unable to view/pay bill online


About two months ago, I lost the ability to view my bill.  I was able to somehow make a one time payment and pay my bill based on the due amount from the notification email.  Now I can't even do that.  I have looked at similar message on this forum and cleared my cache, tried a different browser (IE and Chrome) and nothing is working.   I get this message when I go to View My Bill: "We are unable to process your request at this time.  Please try again later."

My bill due date is coming up so I need this fixed ASAP. Thanks.

Re: Unable to view/pay bill online
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.