Unacceptable Runaround--"Buds on Us" Promo
TheJokesonUs
Newbie

Never have I experienced such a runaround as I have with this promotion. I am truly disappointed that Verizon seems unwilling to honor the offer that they so enthusiastically promoted during my visit in November 2022. I have visited various stores, spent hours on the phone and on social media looking for answers--and the earbuds promised--only to be told that "Verizon has stopped honoring this promotion and that they are denying all submissions related to it." I have been chasing these earbuds for six months now. I don't even know if I would have  liked them, or if they would have functioned at all, but now it's the principle of the situation. How does a company get away with such behavior?

 

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2 Replies
vzw_customer_support
Customer Service Rep

We definitely want you to get the promotions you qualify for and would like to review your situation in detail, as well as options. Please send us a Private Note, so we can further assist you.

 

~Maria

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vzw_customer_support
Customer Service Rep

Hello! We're sorry for all the issues you've been experiencing. Please send us a Private Note so that we can help you out. 

~Ivone

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