An unauthorized change was made on my account that caused me to lose one of my discounts. I have talked to two people on chat and another person and their supervisor on the phone. How can I find someone that can look up and cancel this order?
jsabado, that is alarming! Verizon values account security and will only make changes with your approval. You are at the right place, and we can look at the activity on your account and options. Let’s look at the details together and if Verizon has made an error, we will correct today. Please reply to the private note to follow that we may continue to discuss your account details in private.
-Deb
Thank you Deb but the representative in the private chat was not able to help because he was in the 5G/LTE team. My account is regarding Fios home internet.
Hi jsabado,
I have moved this topic to the Fios board and your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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