Unfair Expiration Date on Visa Gift Card Redemption

I got an email today (4.23.2020) stating that I can redeem my $100 prepaid visa gift card from when I started my plan in February 2020, but the "redeem" button in the email just takes me to the My Fios home page AND the email says this offer expired 22 days ago on 4.1.2020, what gives?? How do I redeem it, and why would you send an email for it that late?

Re: Unfair Expiration Date on Visa Gift Card Redemption
Moderator Emeritus

Hi Customer1066

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.