Please be aware that Verizon customer services rep and supervisors are very rude and unprofessional. I was adding services online and was unable to confirm if they carry willow cricket since my husband watches cricket all the time so I was told to call Verizon by the chat rep. I called just to ask a question and was promised AND PERSUADED to have my account set up right away and that all activation fee would be waived just like I would receive if I did my online orders. I said ok that's not bad. I believed the rep and went ahead with my order. When my first bill came out, no activation fee was waived. I called many times telling them what I was told and now my bill shows a the 70.00 fee. Please note and be aware that they will send you email confirmations which I made several call right away telling them My charges was incorrect. They rep( and perhaps they way Verizon goes) did not documented that I will be credited this fee. I call many times and was been disrespected and the supervisors made me felt like a fool. you have no proof when they promise you and they all know this. You can tell from they way they talk. They are full of tricks and its sad that customers are been lied and manipulate perhaps because they are not so many competitors for TV and Internet services. I don't mind paying the $60.00 if I WAS INDEED TOLD THERE WOULD BE AN ACTIVATION FEE.
PLEASE BE HONEST VERIZON!!!!!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.