Unlink old Fios account from mobile account
MatthewThomas84

I need to unlink my old Fios account from my mobile account and link my new Fios account in order for the Mobile + Home discount to take affect. A rep at a local Verizon store claims that he did it, but it doesn't look like he did. Is this something I can do myself or do I need tech support to do it for me?

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Re: Unlink old Fios account from mobile account
KH-OrnEsh
Moderator Emeritus

Hi @MatthewThomas84 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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