Unlinking Mobile and Fios accounts

I need to unlink my fios and mobile accounts. I moved and had to create a new Fios account, and I would like to link my new fios account to my mobile, but I can't do it until my old Fios account is unlinked. I've spoken to 3 different customer service and reps, and none were able to help me. Please advise on a solution

Re: Unlinking Mobile and Fios accounts

Hi tra123,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.