Unlinking old Fios account from my one Verizon ID
Damienfink
Newbie

 

I have an inactive Verizon home Fios account that I am trying to unlink from my active Verizon mobile account. This is because I have a (separate) active Verizon Fios home account which I am trying to link to the relevant active Verizon mobile account so that I can get the home+mobile discount. 

Seems like the most straight forward way to do this is to post on this forum. Please help!

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Re: Unlinking old Fios account from my one Verizon ID
LawrenceC
Moderator Emeritus

Hi Damienfink,

You will need to de-enroll your Wireless line and then register again with a new log-in account and password. Have a Verizon Mobile support agent delete your Mobile registration, re-register the Mobile account, and then go through One Verizon ID linkage again with the new Home credentials.