Unlinking old home account from One Verizon ID

I am trying to remove an old Fios home account from my current wireless account. I have spoken with two representatives who have told me they’ve done it but the account is still there. This makes it so I cannot connect my new Fios account. 

Re: Unlinking old home account from One Verizon ID

Hi samstringerhye,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.